Our mattresses are made with artisan hand-tufted construction for longevity, support, and comfort. We use all-natural fibers with no off-gassing, chemicals, or volatile organic compounds. The mattresses are handcrafted one at a time with precision to detail and quality you will feel immediately. Backed by our 25-year warranty, you can depend on our craftsmanship to deliver you the finest mattress possible so that you can sleep comfortably for a long, long time to come.

More than a technique — it's a tradition of integrity.

At Harbor Springs Mattress Co., every mattress is hand-tufted not once, but twice. First, deep within — to anchor the inner layers of natural latex, wool, and cotton. Then again across the outer ticking — creating even tension from surface to core. This dual-tufting process replaces glue and shortcuts with enduring structure, breathability, and grace.

Unlike machine-assembled beds, hand-tufting allows the natural materials to move and settle organically over time. It keeps the mattress honest — resisting sagging, shifting, or synthetic collapse.

It’s labor-intensive, yes. But it’s also a quiet commitment: to craftsmanship that lasts, and to sleep that truly supports.

No. Our mattress will firm up ever so slightly over the first year due to the natural loft or air in the cotton and wool fibers. This is normal in a natural fiber mattress and we account for this.

Your new Harbor Springs Mattress Co. bed is made of the finest natural materials. These materials require a bit of care in the first year. Follow these simple instructions to properly care for your mattress and in turn, your bed will care for you and your health for many years to come.

CARE IN THE FIRST FEW MONTHS
When you first receive your mattress the wool and cotton will be very lofty. In a short time, you will notice
that where you sleep flattens slightly as the air has left the natural fibers. This is expected and allows the
mattress to reach its intended "set point". You may notice that the rest of the mattress is still lofty. This is not a body impression, it just means we have to bring the rest of the mattress evenly to its "set point". To help your mattress settle evenly, we recommend napping, snuggling, and playing in the center of your mattress.
This is especially important on King mattresses because of the extra width. Once you flip your mattress, it will be brand new and the care instructions above should be repeated. After a year, the mattress will reach its intended "set point" and will lovingly support you from this "set point" for years and years to come.

Yes! To properly care for your mattress it should be flipped and rotated regularily. Watch our video below to see how.

To best protect your investment, we recommend the following: King Mattresses - flip one to three months after the initial purchase, then every six months. Rotate every other month.

Queen Mattresses & Smaller - after initial set up, flip in one to three months then every eight months to a year. Rotate at least every three months. The softer the mattress firmness, the sooner they should be flipped or rotated.

It may be helpful to follow the seasons.

Yes. You will want to protect your mattress from unwanted spills and accidents. We recommend choosing a mattress protector that is natural and breathable to not bury the benefits of sleeping on natural fibers.

It is very important to properly support your mattress to ensure its quality and longevity.

Your mattress should be on a sturdy frame with plenty of support and slats. On Queen and King frames there should also be center support extending to the floor.

On wood frames we recommend at least three center supports going to the floor; one at the shoulder, one at the hip area, and one between the feet and knee area.

Your mattress can be vacuumed with an upholstery attachment. To clean stains we recommend gently blotting with white cotton or towels and using Shout with distilled water.

We strongly recommend a breathable, natural mattress protector.

Made to order means that we make your mattress for you alone. Your mattress will begin being made after you place your order. With something you intimately spend so much time on, it is good to know that it is made fresh for you rather than coming out of a warehouse. Don't be afraid, handmade to order just means a little longer lead time.

Once you place your order with us, your mattress will be delivered anywhere in Michigan or Florida within 5-6 weeks. We work hard to fulfill this timeline. Because we make everything ourselves and source as close to home as possible, we rarely have delivery delays.

For customers outside of Michigan or Florida we will reach out to discuss shipping out-of-state timelines. Although for the most part, we have been close to our 5-6 week timeline for out-of-state-orders.

Because each piece is made to order, we’ll give you a more accurate estimate at time of purchase.

Yes.  We offer Synchrony Financing to our customers upon request. Enjoy paying monthly or choose to pay later for the sleep you want now.

Absolutely. Each model has a distinct feel, and we’re here to guide you through the options—whether in person, over the phone, or by video call. We’ll help you land on what feels right for your body, without pressure.

We understand that sometimes it can be hard to choose a comfort level. To help you understand more about comfort levels, it might be helpful to distinguish between support and comfort. 

Support comes from our innerspring deep inside the mattress and it is what keeps your spine in alignment.  All of our mattresses are extremely supportive because we compress our innerspring and hand-drive tufting ribbons through the fibers to hold that compression in place. This compression comes up to meet your body with support.  A hand-tufted mattress will feel a bit firmer out of the gate than a hybrid or memory foam type of mattress. 

A hand-tufted mattresses tends to be a bit more firm than what most people are used to. We offer a range of comfort levels—from supportive soft, soft and semi-firm—each thoughtfully built to support the body’s natural alignment. Our team can help you find the one that best supports how you sleep, move, and rest.

If a poor mattress is aggravating back problems we can certainly help. Many of our customers have shared relief from pain and better sleep after switching to our mattresses—especially semi-firm models. With the right alignment and natural support, your body can begin to repair and rest more deeply.

We’re here to help you listen to your body. Whether you’re a side sleeper with shoulder sensitivity, a back sleeper seeking support, or somewhere in between, we’ll walk with you until the right choice becomes clear. Our dream specialists are highly trained, and knowledgable. Many of them have helped hand build the very mattress they sleep on.

Natural materials settle gradually. We recommend sleeping, rotating, and flipping for 30–60 days to allow your body and the mattress to find their rhythm together. If it still doesn’t feel quite right, we offer comfort adjustments—a detailed hand-rebuild using new internal layers and outer fabric. This can be done on most, but not all of our models because of their construction.

You may also consider a wool mattress topper to firm up the feel of your mattress or our Trillium Mini Mattress that can go on top of any of our mattresses to add softness.

You can find more information on our comfort adjustments here

Y

We use certified organic materials where possible. Our Trillium model features GOTS-certified (Global Organic Textile Standard) organic mattress ticking, and all of our latex is GOLS-certified (Global Organic Latex Standard), sourced from certified organic rubber tree farms.

Not all of our materials carry certifications—but they are all natural, minimally processed, and thoughtfully sourced. Our wool is washed in scalding water and natural soap—nothing more. Our cotton is pure, unbleached, and grown without harsh chemical treatments

GOTS (Global Organic Textile Standard) ensures that textile products are truly organic, environmentally friendly, and ethically produced from harvest to manufacturing. GOLS (Global Organic Latex Standard) guarantees that latex is sourced from certified organic plantations and processed in a sustainable, traceable way.

No synthetic flame retardants are used in our mattresses. Instead, we rely on the natural fire resistance of wool—which meets all federal safety standards without the need for added chemicals.

Our wool is washed in hot water and natural soap only—never treated with flame-retardant sprays or additives. We believe in keeping your sleep space as pure and breathable as nature intended.

Our mattresses have all gone under strict burn and fire testing and passed with certifications.

Flame retardants are chemicals added to many conventional mattresses to meet federal flammability standards. They’re often sprayed onto synthetic foams or embedded in treated fabrics to slow the spread of fire.

Many common flame retardants—especially those found in synthetic mattresses—have been linked to health concerns, including respiratory issues, hormonal disruption, and long-term chemical exposure. We believe that no one should have to sleep surrounded by questionable compounds.

Instead, we use wool as a natural flame barrier. It’s breathable, safe, and meets all required flammability standards—without adding anything unnatural to your sleep.

We choose to invest in the materials themselves rather than in costly certification of the entire production facility. This allows us to keep our pricing honest while maintaining high standards in sourcing and sustainability. For us, integrity begins at the source—and continues through every hand-tufted stitch.

Our workshop is not a certified organic facility, so we do not claim our finished mattresses are certified organic. However, we are committed to using GOTS- and GOLS-certified components when available, and we hold ourselves to an equally high standard of integrity and transparency in every step of production.

Many of the small farms that supply the woolen fleece that become the woolen batts in our mattresses would not be able to afford the labor or cost of organic certification. Though they care and love on their flock as if they were their own children.

Yes. White-glove local delivery is available. For out-of-state orders, we coordinate trusted carriers.

Once your order is placed, you’ll receive a confirmation email letting you know our team has begun crafting your mattress by hand.

As your mattress nears completion, our Production Manager will reach out personally—with both a phone call and an email—to arrange delivery details. At that time, we’ll confirm that someone will be available to welcome the mattress into your home.

For local deliveries, we offer complimentary white-glove service—meaning our team brings your mattress inside, sets it up, and removes any packaging. For out-of-state orders, we coordinate with trusted carriers who specialize in high-value home deliveries. While this process may take a little longer, it ensures your mattress arrives safely and with care.

If you haven’t yet received our “Preparing for Delivery” guide, just let us know. We’re happy to send it along so everything goes smoothly—right down to the last thread.

White-glove delivery means we take care of everything—so you don’t have to lift a finger. Our team brings your mattress into the room of your choice, unwraps it, sets it up on your bed frame or foundation, and removes all packaging.

It’s part of our commitment to care—from the moment your mattress is made to the moment it’s laid gently in place.

For customers outside our local delivery area, we partner with experienced white-glove carriers who uphold the same high standard of service.

We do. Provide your zip code and mattress size, and we’ll generate a shipping quote. For most areas our shipping is built into our pricing.

However, for especially remote locations or unique delivery needs, we may still need to provide a custom quote. If that’s the case, we’ll let you know gently and clearly—no hidden fees, no rushed decisions.

We’re in the process of quietly folding the cost of delivery into the price of each mattress—so there are no surprises at checkout. In most cases, white-glove delivery and setup are now included in the price you see.

For especially remote locations or unique delivery needs, we may still need to provide a custom quote. If that’s the case, we’ll let you know gently and clearly—no hidden fees, no rushed decisions.

We believe in transparency, and in honoring the full journey of your mattress—from our hands to your home.

We understand—and we’re worth the investment. A Harbor Springs Mattress lasts for decades, made without shortcuts or synthetics. Supporting local farms, skilled artisans, and American handwork creates lasting value—far beyond the box.

Indeed the cost of shipping has risen, and these costs are often outside of our own control. We work hard to negotiate fairly with our trusted partners.

A box spring includes inner coils, providing buoyant, flexible support. The foundation is rigid and flat without inner coils. We build and test with box springs for ideal performance.

Box springs add lift and motion response. Foundations create a firmer, more static surface. Both are suitable, depending on your preference. We strongly recommend box springs and they are part of our intended design.

Our box springs are carefully crafted using heavy 9 gauge steel springs.  We build the strongest box springs in the industry because we give the longest warranty.

Box springs support both your mattress and your body.  Your body receives double the support with our mattress and box spring set.

Box springs come in regular (8") and low-profile (5.5"). King and Cal King box springs come in two pieces. Split Queen box springs are available by request.

Yes. We make custom foundations in half-inch increments (3"–10") and 1.5" bunkie boards wrapped in a non-skid gray fabric. These are available to mattress customers only.

 No—but for the intended feel, we recommend pairing your mattress with one of our handcrafted box springs.

Yes. We offer a small, curated selection of natural-fiber pillows , linens and our signature Trillium Mini Mattress—designed to complement our full-size models. Each piece reflects our passion for natural fibers and the same standards of purity, comfort, and craftsmanship.

The Trillium Mini-Mattress is our handcrafted, 2.5" mini-mattress—filled with layers of breathable, natural materials and finished with hand-tufted ticking. It adds gentle loft and softness without compromising support. It's ideal fo side sleepers, or those who enjoy a more cushioned feel. The Mini Mattress is removable.

We do. From antique bed frames to boats and built-ins, we’ve designed mattresses for just about everything. Let us know what you’re dreaming up—we’ll work with you to create a mattress that fits beautifully.

Absolutely. You are always welcome to schedule an appointment for more personalized service—whether you're furnishing a home, designing a guest suite, or simply prefer a quieter experience.

We understand we are a destination store, and are happy to visit with you after hours as needed.

 Yes. We’re happy to meet with you virtually—especially if you're shopping from out of state or need help selecting the right model. We can walk you through options, show materials, and answer any questions from the comfort of your own space.

Our warranty covers any defects in craftsmanship or materials—and it is not prorated. It reflects our commitment to lasting quality and is valid for:

• 25 years on all standard mattress models
• 10 years on the Cozy Mattress
• 7 years on the Trillium Mini-Mattress Only
• 25 years on the Trillium Mattress

Each warranty begins on the date of purchase and applies only to the original owner, with proof of purchase and the Harbor Springs Mattress Co. label properly attached.

What’s not covered?

Our warranty does not include:

• Damage due to misuse, neglect, or intentional harm
• Soiled or unsanitary conditions
• Normal changes in comfort preferences over time
• Damage caused by improper support or foundational issues
  
  

We understand—it can be hard to know whether soft or semi-firm is the right feel until you’ve slept on your mattress for a while. That’s why we offer a one-time comfort adjustment during the first year of ownership.

This process allows us to change the internal latex layer from soft to semi-firm or vice versa, and re-tuft the mattress with care—all by hand, right here in our workshop.

The cost for this service is 15% of the current mattress retail price, and it’s part of our commitment to ensuring that you love your bed for years to come.

A comfort adjustment allows us to fine-tune your mattress comfort level. We’ll pick up your mattress and bring it back to our Harbor Springs workshop, where our craftspeople carefully open it up, replace the latex layer with one that’s either softer or firmer, and re-tuft the entire bed by hand—adjusting the tension to match your preferences.

This labor-intensive process honors the integrity of your original mattress while making it feel just right. It typically takes 1–2 weeks from pickup to return. A modest fee applies to cover the skilled labor and materials involved.

We’re able to offer this service on all of our models except the Cozy mattress. Comfort adjustments allow us to shift your mattress from soft to semi-firm or vice versa. If you're hoping to make a soft mattress even softer, we recommend adding our Trillium Mini-Mattress on top—designed to enhance plushness without compromising support.

Simply give us a call or send us an email. From there, our team will walk you through the next steps. If a comfort adjustment is the right fit, our Production Manager will coordinate pickup, timing, and details—so the process feels as easy and thoughtful as the rest of your sleep journey.

 All mattresses are made to order, and therefore sales are final. We do offer comfort adjustments to ensure your lasting satisfaction.

We are not perfect, but we try very hard to be as close as possible. If you believe you may be experiencing a warranty issue, please reach out to us by phone or email right away. We do not take warranty claims lightly. Very little can go wrong with a Harbor Springs Mattress Co. bed, but if it does, we want to take care of it as soon as possible.