Comfort Guarantee

How Our Comfort Guarantee Works?

Your Comfort Guarantee is simple for us as a small family run company.  Because we make each mattress one at a time, in our own workshop, it is easy for us to open up your mattress and make it a little firmer or a little softer.  This is generally done by replacing the natural latex with a softer or firmer grade and adjusting the tension on the inner spring unit through the tufting straps.  We then sew your mattress back up using the original covering and deliver it back to you. If you are near enough to our Harbor Springs Workshop we try to arrange to do all this in the same day! We want you to experience the best sleep possible, as soon as possible.

At Harbor Springs Mattress Co. we will gladly make one comfort adjustment with no labor cost to you to ensure your mattress is just right. Delivery charges may apply if you are outside of Michigan. We really do want you to love your mattress for the rest of your life. Even if you need a second comfort preference down the road, we are happy to do so for a nominal fee, generally 10 % of your purchase price.

Harbor Springs Mattress Co. Comfort Guarantee.

To demonstrate how much we want you to love your handcrafted bed for a long, long time we offer one free comfort adjustment to make sure comfort choice right.

  • We offer one free comfort adjustment within the first year of your purchase of a Harbor Springs Mattress.
  • This Comfort Guarantee is only for the benefit of the original purchaser of the bed, where the purchase was made from one of Harbor Springs Mattress Company stores or an authorized retailer in United States. The purchaser must provide proof of purchase.
  • A comfort adjustment changes the softness or firmness of your existing Harbor Springs Mattress Co. mattress.  For example, you may adjust your mattress from a soft to a semi-firm or vise versa.

What is excluded under Comfort Guarantee?

  • Damage due to misuse, willful damage, accidental damage, neglect.
  • Damage due to soiled or unsanitary conditions.
    Do not:
  • Remove the labels attached to your mattress, as they identify your mattress as a Harbor Springs Mattress Company mattress and help to establish your rights under this guarantee.

Making a Comfort Adjustment Request?

To make a request, please contact Harbor Springs Mattress Company’s main office in Harbor Springs or the retailer in the United States from whom the bed was purchased. The request must be presented with the proof of purchase.