Your Comfort Guarantee is simple for us as a small family run company. Because we make each mattress one at a time, in our own workshop, it is easy for us to open up your mattress and make it a little firmer or a little softer. This is generally done by replacing the natural latex with a softer or firmer grade and adjusting the tension on the inner spring unit through the tufting straps. We then sew your mattress back up using the original covering and deliver it back to you. If you are near enough to our Harbor Springs Workshop we try to arrange to do all this in the same day! We want you to experience the best sleep possible, as soon as possible.
At Harbor Springs Mattress Co. we will gladly make one comfort adjustment with no labor cost to you to ensure your mattress is just right. Delivery charges may apply if you are outside of Michigan. We really do want you to love your mattress for the rest of your life. Even if you need a second comfort preference down the road, we are happy to do so for a nominal fee, generally 10 % of your purchase price.